Returns & Exchanges​

Returns

We’re pretty stringent with our quality control, but occasionally something might slip through the cracks. If your product is faulty, or we sent you an incorrect order by mistake, send it back to us within 30 days of delivery for a full refund (including shipping*).

If you change your mind (it happens to the best of us), or wish to return an unwanted gift, please contact Contact@plushfigures.com or with our contact form as we would love to help you exchange or refund your purchase if returned within 30 days of delivery. There are a few things to note: the return shipping isn’t covered and refunds need to be sent to the original purchaser’s method of payment. All items must be returned in original condition and in the original packaging.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us here.

Processing Time
Refunds should take 10 business days to process. If more than 15 business days have passed since we’ve approved your return or refund, please contact us at Contact@plushfigures.com.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a credit for the value of your return. Once the returned item is received, a credit will be credited to your account.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Exchanges

We will happily help you process an exchange within 30 days of delivery. The item will need to be returned to us in its original condition with packaging intact. Please reach out to Contact@plushfigures.com or with our contact form for help.